Job Purpose To provide the highest level of service in selling Emirates airline tickets and services and assist customers with managing their travel plans. Support Customer Service & Sales Agents and Team Leader to achieve commercial objectives.
Location
Karachi, Pakistan
Job Code
240001EB
Closing Date
10 Jul 2024
Key Responsibilities / Description
Customer Support
Ensure high standards of customer service, issue online tickets, and sell related products by understanding customer needs and promoting Emirates products.
Ticket Issuance
Issue Emirates tickets, ensuring compliance with airline rules and regulations. Provide information on passport, visa, health requirements, and check-in details.
Revenue Enhancement
Enhance Emirates revenue by offering additional products and services such as Skywards membership, Dubai stopovers, hotel bookings, and upgraded fares.
Professional Standards
Stay updated with Emirates Group news and maintain professional and company standards.
Support for Travel Agents
Assist Travel Agents with bookings and special arrangements, guide on special fares, and fulfill complex queries such as medical cases and special services.
Team Leadership
Deputize for Team Leaders in their absence and provide guidance to other team members.
First Point of Contact
Handle complex bookings, challenging customer interactions, and special services queries from CSSAs.
Qualifications & Experience
Experience
3+ years in a contact center or reservations office within the airline or travel industry.
Education
Educated to at least GCSE or A Level standard or equivalent.
Skills
Knowledge of industry procedures, standard fares and ticketing, Skywards, and reservation systems. Proficiency in Windows, Microsoft Word/Excel/Email. Fluency in additional languages is advantageous.
I have forgotten username and password and tried all given option but did not receive any email what will i do pleas help me have very short time to apply.
I have forgotten username and password and tried all given option but did not receive any email what will i do pleas help me .I have very short time to apply.
Interested but not experienced in field
You can apply directly by clicking on the ‘Apply Now’ button.Thank you.
muzammilreza92110@gmail.com
You can apply directly by clicking on the ‘Apply Now’ button.Thank you.
Respected sir ivam here wlling to apply plz consider
You can apply directly by clicking on the ‘Apply Now’ button.Thank you.
I have forgotten username and password and tried all given option but did not receive any email what will i do pleas help me have very short time to apply.
Click on ‘Apply Now’ to visit the official website where you can apply.
I have forgotten username and password and tried all given option but did not receive any email what will i do pleas help me .I have very short time to apply.