Job Purpose
As an Order Handling Executive, you will be at the heart of our operations, serving as a crucial link between Sales, Supply Chain, Finance, and our valued Customers. You will be responsible for managing customer orders from placement to delivery, ensuring maximum satisfaction at every step. In this role, you will handle customer complaints, create Return Material Authorisations (RMAs), and ensure seamless communication across all departments. By maintaining high standards in order handling and administrative processes, you will help create a competitive advantage for Jotun, enhancing our reputation for excellent customer service.
| Location: | Athens, Greece |
| Job Type: | Full Time |
| Company: | Jotun Hellas Ltd |
| Job Code ID: | R6914 |
| Closing Date: | September 3, 2024 |
Join Jotun Hellas Ltd as an Order Handling Executive in Athens. Enhance customer satisfaction by managing sales orders efficiently. Apply by September 3, 2024.
Key Responsibilities
| Order Management: Efficiently coordinate and handle all sales orders, from receipt to delivery, ensuring that each order is processed promptly and accurately. You will also be tasked with minimizing misplaced or lost orders, thus safeguarding customer satisfaction and loyalty. |
| Customer Communication and Support: Maintain clear and consistent communication with customers throughout the order process. Address incoming queries and complaints effectively, providing timely and satisfactory resolutions to maintain the company’s image. |
| Service Complaints and Returns: Accurately register 100% of service complaints in the company’s database. Manage Return Material Authorisations (RMAs) by creating necessary documentation and liaising with all relevant parties to ensure a smooth return process. |
| Monitoring and Reporting: Plan, coordinate, and monitor the status of all sales orders to ensure they are processed and delivered in full and on time. Request delivery documents, such as invoices and consumption reports, and ensure they are received and accurately recorded for customer invoicing. |
| Data Quality and Archiving: Maintain high standards of data quality by meticulously documenting and archiving all stages of the order handling process. Ensure all records are up-to-date, easily accessible, and compliant with internal policies and regulations. |
| Process Improvement: Continuously evaluate and suggest improvements to the order handling process. Use available tools, policies, and procedures to enhance efficiency and streamline daily operations, thereby adding value to the business. |
| Internal Coordination: Work closely with internal departments, including Sales, Supply Chain, Finance, and Logistics, to ensure that all parties are updated on order statuses and any potential issues. Handle daily correspondence and provide solutions or escalate inquiries as necessary. |
| Performance Metrics: Help achieve the company’s delivery performance objectives by ensuring that all sales orders are processed, delivered in full, and on time. Proactively monitor open orders and other issues, keeping all stakeholders informed and updated. |
What We Are Looking For
We are seeking a proactive and dedicated individual who is passionate about customer service and thrives in a fast-paced environment. The ideal candidate will possess the following qualities:
Initiative and Responsibility: Ability to take ownership of tasks, solve problems independently, and manage responsibilities effectively.
Effective Communication: Strong verbal and written communication skills, with the ability to convey information clearly and concisely to customers and internal teams.
Constructive Teamwork: A team player who can collaborate effectively with colleagues across departments to achieve common goals.
Networking: Ability to build and maintain strong relationships with both internal and external stakeholders.
Execution and Self-Development: A commitment to continuous self-improvement and a drive to excel in your role by utilizing all available tools and resources.
Skills: Ability to work effectively in a team, excellent communication skills, and attention to detail.
What We Offer
At Jotun Hellas Ltd, we believe that our employees are our most valuable asset. We offer a supportive and inclusive work culture where everyone is encouraged to grow and develop professionally. Here’s what you can expect when you join our team:
A Collaborative Work Environment: Be part of a global community spread across over 100 countries. At Jotun, we embrace a culture of care, loyalty, respect, and boldness, where you will feel valued and supported.
Professional Development: We provide extensive opportunities for growth, both through on-the-job training and the Jotun Academy. We aim to nurture long-term relationships with our employees and help them build successful careers within the company.
Challenging Work: Join a dynamic and solid company with strong financial results. You will have the opportunity to face new and exciting challenges that will help you grow professionally and personally.
Why Join Jotun Hellas Ltd?
Joining Jotun Hellas Ltd means becoming part of a company that values your contribution, supports your growth, and provides a platform for you to achieve your career aspirations. Here, you will find:
| A Diverse and Inclusive Culture: We believe in the strength of diversity and inclusion. Our workplace reflects the communities we serve, and we strive to ensure everyone feels respected and valued. Opportunities for Growth: We are committed to your personal and professional development. Whether through on-the-job training or formal education at Jotun Academy, we provide the tools and opportunities you need to excel. A Strong Ethical Foundation: At Jotun, we are guided by a clear set of values: Care, Loyalty, Respect, and Boldness. These values shape our interactions with customers, employees, and the communities where we operate. |
| Closing Date: 03 September 2024 |
Disclaimer
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