To specialize as a Flight Crew Relations peer collaborator, fostering positive relationships with flight crew members at flydubai, ensuring effective communication, addressing concerns, promoting employee satisfaction, and enhancing engagement.
| Job Title | Officer – Flight Crew Relations & Engagement | |
| Location | Dubai, United Arab Emirates | |
| Job Code | 24000429 | |
| Closing Date | Aug 9th, 2024 | |
Key Responsibilities
| Administrative and Logistics Tasks | Coordinate and manage tasks associated with Flight Crew Relations initiatives, projects, and support programs aimed at enhancing flight crew satisfaction, recognition, and performance. | |
| On-Call Support | Deliver on-call services to support flight crew members, promptly addressing Flight Crew Relations inquiries in close coordination with the primary Flight Crew Relations collaborator, ensuring timely and efficient resolution | |
| Fleet Management Support | Assist Fleet management by promptly and accurately addressing flight crew inquiries as delegated, ensuring effective and timely communication with all internal and external stakeholder customers | |
| Investigations and Record-Keeping | Assist with investigations, proceedings, and meetings, ensuring meticulous maintenance of all associated record-keeping processes, in close coordination and under the guidance of the primary Flight Crew Relations collaborator. | |
| Data Analytics | Support the primary Flight Crew Relations collaborator in generating essential data analytics to evaluate the efficiency of departmental processes and procedures, including report generation, employee survey administration, and presenting data-driven insights for management evaluation. | |
| Performance Analysis | Analyze and identify trends in flight crew employee performance in collaboration with the primary FCR collaborator, compiling and evaluating data to proactively highlight performance shortfalls to senior fleet management. | |
| Long-Term Sickness and Medical Suspensions | Monitor flight crew members on long-term sickness and medical suspensions, offer support and initiate case reviews with the primary FCR collaborator and Fleet Administration lead to determine necessary follow-up actions, aligning with departmental policies and procedures for presentation to Senior Fleet Management. | |
| Written Feedback | Provide written feedback on behalf of Senior Fleet Management to flight crew members, addressing matters such as appreciation and recognition, uniform standard, opportunities for improvement regarding non-conformances related to uniform standards, and any other issues pertaining to flight crew customer support. | |
| Communication Facilitation | Assist the lead collaborator in managing administrative and logistics functions to support the Base Operations Captains, facilitating effective communication between them and senior management. | |
| Operational Reports | Compile and prepare operational reports utilizing data provided by Base Captains, identifying, and bringing attention to any noted issues | |
| Flight Crew Appreciation | Formulate strategies and conceptualize initiatives to enhance flight crew member appreciation and recognition. | |
| Vendor Sourcing | Engage in vendor sourcing and negotiation for recognition award certificates and other loyalty giveaways to enhance the flight crew members’ experience. | |
| Crew Morale Programs | Assist in executing programs and initiatives designed to enhance crew morale, acknowledge achievements, and resolve conflicts, thereby fostering a supportive and collaborative environment for flight crew members | |
Qualifications Required
Minimum Education Level:
- Bachelor’s Degree (3+ years)
Licenses (if applicable):
- UAE Driving License an advantage
Languages:
- Fluent in English (other languages an advantage)
| Experience Required | ||
| Years with Qualifications: | 4 | |
| Professional Experience: | Minimum 4 years of experience in airline crew operations environment (flight deck or cabin). | |
| Systems Knowledge (if applicable): | Good working knowledge in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). | Basic working knowledge with the AIMS Crew Rostering System and Tableau an advantage. |
| Core Competencies | ||
| Customer Focus | Teamwork | Effective Communication |
| Personal Accountability & Commitment to Achieve | Resilience and Flexibility (Can do attitude) | |
| ISR Requirements | ||
| Read and comply with the ISR policies. | Complete all required ISR awareness sessions. | Follow associated guidelines in day-to-day business operations. |
| Report any weakness or incidents to the respective Line Manager or the Information Security team. | ||
Description
Join our team as an Officer – Flight Crew Relations & Engagement in the United Arab Emirates. Enhance flight crew satisfaction through effective communication, addressing concerns, and promoting a supportive environment. Utilize your expertise to manage administrative tasks, provide on-call support, assist with investigations, and generate data analytics for process improvement. Leverage your experience in airline crew operations to support flight crew members and senior management. Apply by August 9th, 2024, and contribute to fostering a positive and engaging work atmosphere for our flight crew.
For more information and to apply, visit GulfNukari.
| Last Date : Aug 9th, 2024 |