Join Etihad Airways as a Duty Supervisor in Karachi. Immediate hiring for a fixed-term position. Apply now and advance your career with a leading global airline
| Location: Karachi, Pakistan |
| Company: Etihad Airways |
| Employment Type: Fixed Term |
| Job Category: Airport Operations |
| Posting Date: August 21, 2024 |
| Application Deadline: September 30, 2024 |
Job Overview:
Etihad Airways is immediately hiring for the position of Duty Supervisor in Karachi on a fixed-term basis. We are looking for a dedicated and experienced professional to oversee our airport operations and ensure that our high standards of safety, security, and customer service are met. This is an urgent requirement, and we are keen to fill the position with a candidate who can contribute to our continued success in Karachi.
Key Responsibilities:
- Operational Leadership: Direct and supervise all airport operations on a shift basis, including passenger check-in, boarding, baggage handling, and aircraft preparation. Ensure strict adherence to all arrival and departure checklists, brand requirements, and company policies.
- Safety & Security Management: Take charge of safety and security protocols, ensuring compliance with both local regulations and company standards. Identify potential hazards, assess risks, and implement measures to mitigate them effectively. Monitor compliance and report any safety incidents promptly.
- Customer Service Excellence: Ensure that every passenger receives exceptional service, particularly VIPs, PRMs (Passengers with Reduced Mobility), and other special category guests. Plan and coordinate special services to meet their unique needs, ensuring a seamless and pleasant travel experience.
- Operational Disruption Handling: Collaborate closely with Guest Control, Network Control, and the SOC (Systems Operations Control) to manage any operational disruptions. Take proactive steps to minimize the impact on guest services and maintain the operational integrity of the airport.
- Emergency Response & Preparedness: Lead the execution and regular rehearsal of the station’s emergency response plan. Be prepared to handle situations such as delays, diversions, and other operational disruptions, ensuring that all team members are ready to respond effectively.
- On-Time Performance: Take ownership of on-time performance during your shift. Coordinate all activities to ensure flights depart on schedule. When delays occur, accurately report the reasons, implement corrective actions, and follow up on any necessary improvements.
- Ancillary Sales Promotion: Promote airport ancillary services and products, ensuring compliance with sales processes and targets. Monitor performance and report on sales achievements regularly.
- Regulatory Compliance & Documentation: Ensure that all arrival and departure documentation is accurate and submitted in compliance with local authority requirements. Keep meticulous records of all operations to ensure accountability and transparency.
- Team Supervision & Development: Lead, motivate, and supervise the airport operations team, including service providers, to achieve optimal performance. Provide guidance, conduct performance evaluations, and ensure ongoing training and development to maintain high service standards.
Qualifications & Experience:
- Educational Background: A-level or equivalent is required; a degree in aviation, hospitality, or a related field is highly desirable.
- Professional Experience: A minimum of 5-7 years in a supervisory role within the service, hospitality, airline, or retail industry is required. Experience in a high-pressure, multicultural environment is essential.
- Aviation Knowledge: In-depth understanding of aviation, airport operations, and travel industry regulations is crucial. Previous experience in an airport environment is highly preferred.
Skills & Competencies:
- Communication: Exceptional verbal and written communication skills are essential for liaising with various stakeholders, including guests, team members, and service providers.
- Leadership: Strong leadership and supervisory skills, with the ability to manage a diverse team and make informed decisions in a fast-paced environment.
- Customer Focus: A passion for delivering outstanding customer service, with a focus on enhancing the guest experience.
- Problem-Solving: The ability to think critically and make sound decisions under pressure, particularly in managing operational disruptions.
Personal Attributes:
- A mature and professional demeanor, with a commitment to upholding the highest standards of safety and security.
- The ability to balance guest-centric focus with corporate interests, ensuring both are met without compromise.
Why Join Etihad Airways?
Etihad Airways is urgently hiring a Duty Supervisor in Karachi. As a global leader in aviation, we offer a unique opportunity to advance your career in a dynamic and multicultural environment. Our commitment to safety, innovation, and customer service has earned us numerous awards, and we are at the forefront of the aviation industry’s efforts to address the climate crisis. Joining Etihad means being part of a team that is shaping the future of air travel.
Join Our Team:
If you are a seasoned professional with a passion for the aviation industry and a commitment to delivering excellence in service, we encourage you to apply for this immediate hiring opportunity as a Duty Supervisor in Karachi. At Etihad Airways, we value innovation, safety, and sustainability, and we are looking for individuals who share these values.
Application Deadline: Applications are being accepted until 30-09-2024. Don’t miss this chance to join a leading global airline and make a difference in the world of aviation.
Apply Now:
Ready to take your career to the next level? Click here to apply now for the immediate hiring Duty Supervisor in Karachi position.
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