What is a Commercial Experience Executive?

The Commercial Experience Executive is part of the commercial experience team reporting to the Commercial Experience Manager and deputed at an Experience Center.

Location: Karachi, Pakistan

Industry: Telecommunications

Grade Level: L1

Last Date to Apply: 15th August 2024

Key Responsibilities

• Welcoming Customers: Greet and manage walk-ins, ensuring a positive first impression.
• CRM System Knowledge: Develop a basic understanding of CRM systems and associated portals.
• Customer Query Handling: Address customer queries and enhance their experience with exceptional service.
• Quality Standards: Uphold the highest standards for customer facilitation.
• Product Upsell: Maintain product upsell initiatives from the experience center.
• Customer Experience Initiatives: Implement strategies to improve customer experience and reduce wait/service time.
• Customer Retention: Take ownership of customer complaints and ensure timely resolution, focusing on customer retention and churn management.
• Coordination: Collaborate with multiple stakeholders for issue resolution.
• KPI Achievement: Ensure the achievement of assigned monthly adherence/service/sales KPIs.
• Policy and Product Updates: Stay updated on current policies, procedures, promotions, products, and value-added services offered by Jazz.

Requirements

Communication Skills: Excellent communication and interpersonal skills. Stakeholder Management: Effective communication skills and expertise in stakeholder management. Sales and Services Expertise: Proficiency in sales and services. Technical Skills: Hands-on experience with Microsoft Office and email communication. Product Knowledge: Comprehensive understanding of telecom products and customer management systems. Action Plan Closure: Skilled in stakeholder management to ensure standardization across action plans.

Why Join Jazz?

As one of the leading employers in the country, Jazz epitomizes the philosophy that each employee is passionately living a better everyday life, inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.

Our core values include qualities essential for a positive organizational culture: truthfully guiding entrepreneurial and innovative mindsets, harnessing professional and interpersonal collaboration, and fostering a customer-obsessed mindset.

As one of the largest private sector organizations in Pakistan, our objective is to continue to transform the lives of our 69 million customers for the better. This is an opportunity for someone who wants to be part of something transformative and play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.

Last Date to Apply: 15th August 2024

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