Job Purpose : The Senior Airport Services Agent is responsible for identifying and meeting the standard and special service requirements of customers at various airport touchpoints, such as check-in counters, transfer desks, special services, and boarding gates. You will adhere to established service standards and procedures to handle customers in a friendly and efficient manner, ensuring their satisfaction and promoting the Emirates brand. You will also oversee the operational areas, guiding team members and ensuring the safe and on-time departure of flights.
| Job Title: | Senior Airport Services Agent |
| Location: | Lyon, France |
| Job Code ID: | 240001W3 |
| Closing Date: | September 9, 2024 |
Company Overview: Emirates
| Emirates is a global leader in aviation, renowned for its commitment to excellence in service, safety, and customer experience. With over 250 aircraft flying to more than 150 destinations across six continents, Emirates connects people and cultures around the world. Our airport operations team in Lyon, France, is seeking a Senior Airport Services Agent to provide top-tier customer service and ensure smooth operations at the airport. |
Key Responsibilities
As a Senior Airport Services Agent, your key responsibilities will include:
| Customer Service Excellence: Identify and cater to the service needs of customers at check-in, transfer desks, special services, and boarding gates, ensuring all procedures are adhered to and service levels are maintained. |
| Operational Efficiency: Ensure smooth boarding operations by adhering to internal procedures, including boarding priorities, announcements, baggage removal, and staff briefings. Conduct post-flight duties like flight coupon reconciliation and headcount confirmation. |
| Team Guidance: Guide and support team members to maintain superior customer service standards and assist in ensuring the safe and timely departure of flights. |
| Baggage Management: Oversee the arrival of bags in the baggage hall, prioritize premium bags, assist customers with missing or damaged baggage, and follow up on missing bags for premium customers. |
| Queue Monitoring: Monitor check-in queues, giving priority to premium customers, and handle any excess baggage or visa issues that may arise. |
| Communication and Problem Solving: Keep customers informed of any delays, disruptions, or denied boardings and assist in implementing the ‘Options’ scheme. |
| Documentation and Reporting: Assist in the preparation and completion of pre and post-flight documentation, including all relevant station statistics and filing. |
| Safety Compliance: Ensure all safety instructions are followed at all times, report any damage to aircraft or equipment, and prepare relevant reports. |
| Supervisory Coverage: Cover for the absence of the check-in supervisor, prepare flight briefs, and ensure all staff and service providers are fully aware of relevant customer information. |
| Operational Support: Support all areas of airport operations as required, including check-in, boarding, ramp, lounge, and other areas. |
| Decision Making: Make day-to-day decisions affecting operations in line with local procedures. |
| Health and Safety: Adhere to all relevant health and safety requirements and safe working practices. |
Qualifications & Experience
To be considered for this role, you must have:
Education: Secondary school level education or equivalent.
Professional Training: Completion of recognized professional training courses in Customer Services and Handling, Ground Operations, and Reservations.
Experience with Systems: Experience with S-Connect, MACS, and World Tracer systems is essential. Knowledge of MARS Reservations and/or Fares & Ticketing is preferred.
Technical Proficiency: Proficiency in Microsoft Office applications.
Service Skills: Excellent airport passenger service and interpersonal skills, with a deep understanding of check-in procedures.
Language Skills: Fluency in both written and spoken English and French is essential.
Eligibility Requirements
Applicants must have the legal right to live and work in France. The company will not provide assistance with obtaining work permits.
Salary & Benefits
| Joining our team as a Senior Airport Services Agent comes with a host of benefits, including: |
| Competitive Remuneration: A competitive salary package designed to reward your experience and dedication. |
| Travel Discounts: Enjoy exclusive discounts on flights and hotel stays for you and your family. |
| Growth Opportunities: Work within a dynamic and growing team with ample opportunities for personal and professional development. |
Why Join Emirates?
Emirates is committed to excellence, and our employees are at the heart of this commitment. As a member of our airport services team, you will be joining a diverse, dynamic, and growing global community. You will work in a supportive environment where your skills and contributions are valued and rewarded. With Emirates, you will have the opportunity to develop your career, enhance your skills, and enjoy a range of benefits that come with being part of one of the world’s most recognized and respected airline brands.
How to Apply
If you believe you have the qualifications and experience to excel in this role, we encourage you to Apply for the Senior Airport Services Agent position.
To apply, please visit our careers page and submit your application before the closing date on September 9, 2024. Please include your resume and a cover letter outlining your experience, skills, and why you would be the ideal candidate for this role.
| Closing Date: 09-09-2024 |
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