Join Our Team at NMC Hospital in Dubai
Are you an experienced billing professional looking for a leadership role in the healthcare industry? We have an exciting opportunity for a Billing Supervisor at NMC Hospital in Dubai. This role is crucial to ensuring the accuracy, efficiency, and effectiveness of our billing department, which plays a key part in the financial operations of our hospital.
As a Billing Supervisor, you will oversee the daily functions of the billing department, manage a team of billing specialists, and ensure that all billing processes are carried out in accordance with the hospital’s policies and procedures. You will be responsible for driving operational excellence within the department, ensuring that all revenue is captured accurately, and that billing processes are compliant with both internal and external regulations.
| Location: Dubai, United Arab Emirates |
| Employment Type: Full-time |
| Job Category: Administration |
| Job Identification Number: 4295 |
| Posting Date: August 20, 2024 |
| Application Deadline: August 31, 2024 |
| Job Schedule: Full-time |
Key Responsibilities
In your role as Billing Supervisor, your primary responsibilities will include:
- Department Supervision: Lead and manage the billing department, including the coordination, direction, and evaluation of team members. Ensure that all supervisory responsibilities are executed in line with the organization’s policies and procedures.
- Staff Training & Development: Train, mentor, and guide billing department employees. Plan, assign, and direct their work while appraising performance, addressing complaints, and resolving issues effectively.
- Daily Revenue Reporting: Oversee daily reporting for revenue, insurance approval status, coding status, and billing closure/pending status for various patient categories, including corporate, cash, and insurance.
- Process Optimization: Continuously redefine Turnaround Times (TATs) for better coordination and assure that all cash is deposited daily. Implement Lean Six Sigma techniques and a round-robin duty rota for effective assessment and process control.
- Revenue Capture & Audits: Ensure accurate revenue capture through on-the-job audits of crucial service areas, including In-Patient Department (IPD) audits. Address any issues with relevant Heads of Departments (HODs) to ensure timely resolution.
- Pricing & Costing Management: Take care of pricing, package costing, and the introduction of new services. Oversee both internal and external audits to ensure compliance with established standards.
- Operational Efficiency: Oversee the flow and completion of daily billing functions. Assign duties to individual staff members to maximize efficiency and ensure smooth operations within the department.
- Recruitment & Training: Interview candidates for billing positions and oversee the training of new employees. Delegate specific training processes to experienced staff members as needed.
- Team Meetings: Prepare and conduct regular billing staff meetings to discuss performance, address issues, and strategize for improvement.
- Performance Management: Accomplish departmental goals by communicating job expectations, monitoring performance, coaching, counseling, and disciplining employees. Develop and enforce systems, policies, and procedures to maintain high productivity and quality standards.
- Quality Assurance: Maintain high service quality by enforcing customer service standards, analyzing and resolving quality issues, identifying trends, and recommending system improvements.
- Strategic Planning: Establish strategic goals by gathering business, financial, service, and operations information. Identify and evaluate trends, choose a course of action, and define objectives while evaluating outcomes.
- Complaint Management: Ensure that all complaints are handled in a structured, timely, and professional manner, respecting privacy and continuously improving the department’s services.
- Confidentiality Compliance: Adhere to strict confidentiality agreements, ensuring that all hospital-related information is accessed, disclosed, or used appropriately and only in accordance with hospital duties.
Qualifications and Skills
To excel in this role, you should possess the following qualifications and skills:
- Interpersonal Skills: Exceptional interpersonal skills, maturity, and good judgment. Capable of communicating in a professional manner with a diverse range of individuals.
- Organizational Skills: Strong organizational abilities, capable of handling multiple responsibilities under pressure while maintaining composure.
- Reliability: Reliable, punctual, dependable, and responsive, with a strong work ethic.
- Language Proficiency: Excellent command of oral and written English is essential. Proficiency in Arabic is desirable but not mandatory.
- Technical Skills: Proficient in performance management, project management, coaching, supervision, quality management, and developing standards. Ability to foster teamwork, handle pressure, and provide constructive feedback.
- Patient Focus: Service-oriented, patient-focused, with superior phone etiquette and understanding of patient needs.
Why Join NMC Hospital?
NMC Hospital is a leading healthcare provider in the UAE, offering a dynamic and supportive work environment. When you join our team, you will be part of a respected institution known for its commitment to quality healthcare and excellence in patient care. We offer competitive compensation, opportunities for career growth, and a collaborative work culture.
How to Apply
Are you ready to take your career to the next level? We invite you to apply for the Billing Supervisor position at NMC Hospital. Click the “Apply Now” button to submit your application before the deadline on August 31, 2024.
Disclaimer
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