Company Overview : A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. DHL Express UAE is the recognized market leader in Express logistics and an Employer of Choice – ranked consistently as Great Place To Work in the UAE for 11 consecutive years until 2023.
| Location | Abu Dhabi, United Arab Emirates |
| Employment Type | Full-time |
| Job ID | EX24007TH |
| Work Times | Flexible Working Times |
| Company | DHL Worldwide Express (Dubai) LLC |
| Travel Required | Less than 25% |
| Job Type | Permanent |
Role Description
To provide initial set-up and on-going user support for all Front End Services (FES), including hardware and software covering DHL Abu Dhabi HUB & Dubai south area. To provide first level support for all FES Services. To be responsible for tickets dispatched to the UAE Abu Dhabi & Dubai South area, ensuring correct categorisation and timely delivery. To ensure that all DHL Security requirements and legal obligations regarding software licensing are communicated to the IT Services Manager. To maintain/manage IT Infrastructure as per DHL standards and ensure have DR plan in place.
Key Responsibilities
| Deliver configured machines to users, connect to the network, and ensure user satisfaction. – Respond with urgency to problems and requests from the Service Desk for user support. – Respond to requests for equipment set up for meetings and presentations. – Participate in country projects with an IS element as and when required. – Support all field deployed IT equipment within UAE department. |
| Maintain all services and hardware at agreed operational performance levels. – Set up personal computers for both hardware and authorized software. – Ensure the functionality and accessibility of all shared peripherals such as printers, plotters, scanners, etc. |
| – Provide basic training to users to utilize PCs or operations equipment and avoid future problems. – Plan, deploy and commission new servers/workstations, including installation of relevant OS and software. – Plan and deploy software while maintaining asset management, security policies, and agreed standard operating environment. |
| – Provide server and other equipment set-up support to Abu Dhabi & Dubai South area projects with an IT element. – Resolve problems through personal action or by organizing resolution through the ITSC Helpdesk or a third-party vendor. – Ensure all personal computers have DHL Standard OS installed, the latest antivirus software, and timely installation of all automatic updates. |
| Qualifications and Experience | |
| 5 years experience in a technical support role. | – Degree in Information Services/Business (or equivalent). |
| – Communication skills in English (both spoken and written), other languages an advantage. | – Technical expertise in: |
| Personal computer set up and preparation for use (both hardware and software). | 1st Level hardware and software troubleshooting. |
| Server set up and preparation for use (hardware and software). | IBM/Intel compatible PC hardware configurations. |
| Windows 10/11 operating systems. | Support of standard desktop applications such as |
| Microsoft Office 365, Outlook, Visio, etc. | TCP/IP, SMTP, DNS, DHCP, AD. |
| Zebra Scanners, Network Printers. | Internet technologies. |
| Core Competencies | |
| – Teamwork. – Customer Focus. – Effective Communication. – Resilience and Flexibility (Can do attitude). – Personal Accountability & Commitment to achieve. | |
ISR Requirements
Reads and complies with the ISR policies of the Company.
– Reports any weaknesses or incidents to the respective Line Manager or the Information Security team.
– Completes all required ISR awareness sessions and follows associated guidelines in day-to-day business operations.
| Job Code EX24007TH |
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